Digital Download & Refund Policy
Last Updated: November 3, 2026
At Tiny Thinkers Lab, we put care and creativity into creating educational resources that make hands-on learning fun, accessible, and engaging.
We want every customer to feel confident in their purchase.
Please review this policy before purchasing any digital product.
1. Digital Products
All Tiny Thinkers Lab curriculum packs, mini packs, printables, and educational resources are delivered digitally unless explicitly stated otherwise.
Products are generally provided as downloadable PDF files.
No physical materials will be shipped.
Customers are responsible for obtaining any supplies needed to complete the activities, unless otherwise specified in the product description.
2. General Refund Policy
Because digital products can be accessed, downloaded, copied, and retained after delivery, purchases are generally considered final once the digital files have been provided.
We ordinarily do not issue refunds for:
Changing your mind after receiving a digital product.
Purchasing a product without reviewing its description.
Deciding not to use a successfully delivered product.
Expecting physical materials when the product is clearly described as a digital download.
This general policy is subject to the exceptions below and any rights provided by applicable consumer protection laws.
3. Download Issues and Incorrect Files
We want you to receive the product you purchased.
If you experience difficulty accessing a download, receive an incorrect file, or encounter a corrupted or defective file, please contact us.
We will make reasonable efforts to:
Help you access your purchase.
Correct download or file delivery problems.
Provide an appropriate replacement file.
Resolve a product that does not match its description.
If we cannot provide the purchased product as described, an appropriate refund or other legally required remedy will be provided.
4. Accidental Duplicate Purchases
If you accidentally purchase the same product more than once, please contact us.
We will review duplicate-purchase requests individually and may issue a refund when appropriate.
5. International Customer Rights
Customers outside the United States may have additional rights under their local consumer protection laws.
For example, some customers in the European Union or United Kingdom may have statutory cancellation rights for online purchases.
Where legally permitted, these rights may be lost after digital delivery begins if the customer has expressly consented to immediate access, acknowledged the resulting loss of cancellation rights, and any other applicable legal requirements have been satisfied.
If those requirements have not been satisfied, applicable statutory cancellation rights remain in effect.
Nothing in this policy limits a customer's mandatory rights relating to defective, misrepresented, or nonconforming digital products.
6. Requesting Assistance or a Refund
For help with a purchase or to submit a refund or cancellation request, email:
Please include:
Your name.
Your order number, if available.
The product purchased.
A brief description of the issue or reason for the request.
We will review your request and respond as promptly as reasonably possible, consistent with applicable law.
7. Contact Information
Tiny Thinkers Lab
Washington State, United States
Email: hello@tinythinkerslab.com
Website: www.tinythinkerslab.com